US Army JM&L LCMC Acquisition Center

Customer Survey

Thank you for your interest in participating in a Customer Survey given by the Center for Contracting and Commerce (PC3) at Picatinny Arsenal, Picatinny, New Jersey. This survey was developed in order to improve the quality of customer service, and is comprised of statements regarding various aspects of customer focus.

Our goal is to attain vendor feedback on our quality of customer service. There are no right or wrong answers. For each statement please rate each question listed by choosing an appropriate box. In responding please consider only your personal, direct experience with this particular procurement office.

Please be advised that the terms “procurement” “acquisition” and “contracting” encompass both contracting and small purchases. All individual responses will remain completely confidential. Only average scores for groups of people will be reported.

You may optionally leave following information in the event we need to contact you. It will not be used for any other purpose.

Company Name:
Your Name:
E-Mail:

Please complete the following survey by selecting a point score from the pull down menu associated with each topic. When finished, don't forget to click on the "SUBMIT" button.

DIMENSION	SCALE (1-4) (1= never, 4=always)
1.Does this procurement office adequately communicate with my firm
2.Does this procurement office solve issues/ concerns in a timely manner.
3.Are procurement operations conducted in an ethical manner, free from conflict of interest.
4.Do you view this procurement office as a professional acquisition organization.
5.Does this procurement office communicate past performance information concerning your firm.
6.Do you feel the employees in this procurement office have the right combination of Written skills to adequately perform their job:
7.Do you feel the employees in this procurement office have the right combination of Oral skills to adequately perform their job:
8.The employees in this procurement office have a combination of mathematical and analytical skills to adequately perform their job.
9.Work completed by the employees in this procurement office is accurate, timely, complete, and technically sufficient.
10.The employees in this procurement office consistently display sound business judgment.
11.This procurement office balances employee empowerment with the appropriate level of account-ability.
12.The employees in this procurement office have a positive can-do attitude.
13.The employees in this procurement office consistently display professional conduct.
14.How responsive are we in: (Returning your phone calls)
15.How responsive are we in: ( Accessibility via. E-mail, FAX, etc.)
16.How effectively do we communicate our needs/plans, scope of work specifications?
17.This procurement office maintains a strong partnership with the business community.
18.Do you feel this procurement is committed to long term relationships with vendors, demonstrating a commitment to quality, cooperation, and less con- frontational methods of problem solving.
19.Do you feel our expectations of your service are realistic
20.This procurement office has an effective plan designed to identify and expand opportunities for small businesses.
21.Are your payments received in a timely manner per contract/subcontract terms.
22. I am satisfied with the overall clarity, simplicity, and predictability of the payment process.
23. This procurement office is flexible in implementing my suggestions for improvement of processes.
24.I am satisfied with the services provided by this procurement office.
25.This procurement office consistently meets critical milestones throughout the acquisition process.
26.This procurement office provides adequate and timely procurement information.
27.This procurement office encourages strategic partnerships with my firm.
28.I am notified of contract changes in a timely manner.
29.I believe providing a quality product/ service will increase my chances of obtaining additional contracts in this procurement office.
30.Were solicitation amendments received in a timely manner?
31.How was the accuracy/timeliness of information received during pre award process?
32.How effective/helpful were our comments on negotiated proposals?
33.Which rating would you give this procurement office for overall performance: A. Excellent B. Above Average C. Average D. Below Average E. Unsatisfactory
34.Specify primary product/services you provide the Government: A. ADP B. Services C. Supplies D. Construction/A&E E. R&D
35.Specify which description best fit your organization: A. Large Business B. Small Business C. Small Disadvantaged Business D. 8A E. Other
36.Benchmarking can yield significant information to participants.Confidentially is maintained by mutual acceptance of the Benchmarking Code of Conduct Would you consider participation in an in-depth benchmarking study ? A. Yes B. No C. Maybe, require more information on this subject

If you selected either "Yes" or "Maybe" please ensure that you provided the name of your company and a Point of Contact (name, phone or E-Mail) as requested at the begining of this survey.

We thank you for taking the time to complete this survey. The results will be used in assessing the performance of our procurement office and ultimately improving customer/contractor service in the future.

Enter general comments or suggestions in the space provided below: